Show your customers that you care. Gain powerful insights into their experiences with your brand and services. Actively push these insights into your organization, and optimize your business processes using experience insights.

Increase customer or employee satisfaction, and drive revenue.

It's all at your fingertips with Opinion Carib Experience Management Software (XMS).

Weave Experience Management into the fabric of your organization

Dedicated to help you gain deeper insight and wisdom about how guests, customers or clients think about your organization. With years of experience in the Caribbean market and extensive knowledge about feedback software and business processes, Opinion Carib is your guide to more insight and a better understanding of your business processes to increase revenue and optimize customer satisfaction.

Experience Management Solutions

Identify experience gaps, and new opportunities for growth with Opinion Carib XMS

Customer Experience (CX)

A unique Customer Experience ensures your organization stands out, your customers are satisfied and eager to come back for more and your organization can grow more rapidly.

CX is the sum total of the various moments of interaction between an organization and a (potential) customer, whereby a customer’s experience at every touchpoint has to match their expectations. If that is not the case, you will not be able to generate loyal customers and ultimately lose the race with your competitors.

Employee Experience (EX)

Use the Kontami platform to improve your Employee Experience and become a better employer. Create happy and satisfied employees, reduce your staff turnover rate and attract new talent with your excellent reputation!

The Employee Experience is the sum total of all moments of interaction that an employee has with their employer, from the moment they apply for a job until they leave the organization.

Gather valuable insights

Make your customers feel heard and continuously improve your organization experience driven !

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